How We Collect, Use, and Protect Your Information · kraigstrom.com

Effective Date: January 1, 2026  |  Last Updated: April 2026  |  Applies To: kraigstrom.com · SMS Communications · All Services

Kraig Strom, CFP®, ChFC® (“we,” “our,” or “us”) is a Licensed Insurance Professional serving Terrebonne Parish and South Louisiana. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. It applies to all information collected through kraigstrom.com, our SMS communications, scheduling tools, and any related services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

Contents

1. Information We Collect

We collect information you voluntarily provide and certain information collected automatically when you use our website.

Information You Provide Directly

  • Contact Information — your name, email address, phone number, and mailing address when submitted through any contact, inquiry, or scheduling form on kraigstrom.com
  • Inquiry Details — information you share about your insurance needs, financial goals, or questions submitted through the “Ask Kraig Anything” feature or contact forms
  • Scheduling Information — appointment details collected when you book a consultation through Microsoft Office 365 Bookings
  • SMS Consent — your explicit opt-in consent to receive SMS communications, recorded when you check the SMS consent box on any form

Information Collected Automatically

  • Usage Data — pages visited, time spent on pages, links clicked, and referring URLs
  • Device Information — browser type, operating system, and general device type
  • IP Address — used for general geographic location and security purposes only

Information We Do NOT Collect

  • Social Security numbers or government identification numbers
  • Financial account numbers or credit card information
  • Passwords or authentication credentials

2. How We Use Your Information

We use the information we collect solely for the following purposes:

  • Responding to inquiries — to answer questions submitted through our website
  • Scheduling consultations — to confirm and manage appointment bookings
  • SMS communications — to send text messages to individuals who have provided express written consent
  • Insurance services — to evaluate and discuss insurance options appropriate to your stated needs
  • Follow-up communications — to follow up on consultations or inquiries you have initiated
  • Website improvement — to understand how visitors use kraigstrom.com and improve its content
  • Legal compliance — to comply with applicable laws, regulations, and professional licensing requirements

We do not use your information for automated decision-making, profiling, or any purpose unrelated to insurance and financial protection services.

3. SMS Communications & Privacy

SMS Data Privacy Commitment: Your mobile phone number and SMS opt-in information will never be shared with, sold to, rented to, or transferred to any third party or affiliate for marketing or promotional purposes — at any time, under any circumstance. This is an absolute policy with no exceptions for SMS data.

How We Obtain SMS Consent

We only send SMS messages to individuals who have provided express written consent by checking the clearly labeled SMS opt-in checkbox on a kraigstrom.com contact form. The checkbox is never pre-checked. Consent to SMS is never required as a condition of service.

What We Send

  • Responses to insurance and financial protection inquiries
  • Appointment confirmations and reminders
  • Follow-up communications related to consultations you have requested
  • Educational content about insurance and financial protection topics

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message. You will receive one confirmation message and no further texts will be sent. Reply HELP for assistance. Reply START to re-subscribe at any time.

Message Frequency and Rates

Message frequency varies. You may receive up to 5 messages per month on average. Standard message and data rates may apply depending on your mobile carrier and plan.

For complete SMS terms, please review our Terms and Conditions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We do not share mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes at any time.

Insurance Carriers

If you request information about a specific insurance product or wish to apply for coverage, we may share relevant information with licensed insurance carriers. This sharing occurs only with your direct knowledge as part of the insurance consultation process you have initiated.

Service Providers

We work with trusted service providers who assist in operating our website and communications, including Microsoft Office 365 (scheduling and email), Twilio (SMS platform), and Netlify (website hosting). These providers are bound to use your information only as necessary to provide services to us.

Legal Requirements

We may disclose your information when required by law, court order, or regulatory requirement.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted HTTPS communications, password-protected access to all systems, and limited access to personal information on a need-to-know basis.

While we take data security seriously, no method of internet transmission is 100% secure. If you believe your information has been compromised, please contact us immediately at kraig@kraigstrom.com.

6. Cookies and Tracking

kraigstrom.com may use essential cookies for basic website functionality and analytics cookies to understand aggregate, anonymous visitor behavior. You can control or disable cookies through your browser settings. We do not use cookies to track you across third-party websites or serve targeted advertising.

7. Third-Party Links and Services

kraigstrom.com contains links to third-party platforms including Facebook, Instagram, LinkedIn, YouTube, X (Twitter), and Microsoft Office 365 Bookings. This Privacy Policy does not apply to those platforms. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. SMS opt-in records are retained for a minimum of 4 years as required by TCPA compliance best practices. When personal information is no longer needed, we delete or anonymize it securely.

9. Your Rights and Choices

Access and Correction

You may request a copy of the personal information we hold about you and request corrections to any inaccurate information. Contact us at kraig@kraigstrom.com.

Deletion

You may request deletion of your personal information to the extent permitted by law and consistent with our professional and legal obligations.

Opt Out of SMS

Reply STOP to any text message, or contact us at kraig@kraigstrom.com or 985-303-2219.

Opt Out of Email

Reply to any email with “Unsubscribe” in the subject line or contact us directly.

Do Not Sell

We do not sell personal information. There is nothing to opt out of with respect to data sales.

California and Louisiana Residents

California residents may have additional rights under the CCPA. Louisiana residents are protected under applicable state privacy laws. To exercise any applicable rights, contact us at kraig@kraigstrom.com.

10. Children’s Privacy

kraigstrom.com is not directed to children under age 13 and we do not knowingly collect personal information from children under 13. If you believe your child has provided us information, please contact us at kraig@kraigstrom.com.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will update the “Last Updated” date when changes are made. For material changes, we will provide notice by posting a prominent notice on kraigstrom.com. Your continued use of our site following any changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Kraig Strom, CFP®, ChFC®

  • Title: Licensed Insurance Professional
  • Location: Serving Terrebonne Parish & South Louisiana
  • Phone: 985-303-2219
  • Email: kraig@kraigstrom.com
  • Website: kraigstrom.com
  • SMS Opt-Out: Text STOP to any message — or email us directly

We will respond to privacy-related requests within 30 days of receipt.

Insurance Disclosure: Kraig Strom is a Licensed Insurance Professional in the State of Louisiana. Life insurance, disability insurance, long-term care insurance, and private banking strategies involve insurance products only. Kraig Strom does not provide securities, investment advice, or any products regulated by FINRA or the SEC. CFP® is a registered mark of Certified Financial Planner Board of Standards, Inc. ChFC® is a registered mark of The American College of Financial Services.